Understanding Your Net Promoter Score
How to determine and maximize your most important customer service metricFenderBender.com, February 2015
The way Paul Edgcomb sees it, the net promoter score (NPS) is the single most important metric in a collision repair shop. “It’s more important than anything else. If you’re not doing a good job taking care of your customer, it doesn’t matter how much money you’re making or what else you’re doing. This is where your business comes fr...
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