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CARSTAR Press and News

Understanding Your Net Promoter Score

How to determine and maximize your most important customer service metricFenderBender.com, February 2015

The way Paul Edgcomb sees it, the net promoter score (NPS) is the single most important metric in a collision repair shop. “It’s more important than anything else. If you’re not doing a good job taking care of your customer, it doesn’t matter how much money you’re making or what else you’re doing. This is where your business comes fr...

News

Auto and Collision Repair Franchises Struggle with Labor Shortage

Franchise Times, January 2015

With a backdrop of booming auto sales and a hot U.S. economy, the auto and collision repair industries are facing an unprecedented confluence of factors that are transforming the industry for single-location mom-and-pop shops, multi-store operators and franchisors alike. After a banner 2014, multiple outlets are forecasting that the 2015 Seasona...

News

CARSTAR AUTO BODY REPAIR EXPERTS ADDS THREE-STORE MSO

Wilson Group Joins CARSTAR for Continued Growth, Expands CARSTAR Presence in Wisconsin and Michigan

LEAWOOD, KS (January, 2015) – CARSTAR Auto Body Repair Experts is expanding in the Midwest with the addition of a three-store MSO to its growing list of shops. CARSTAR Wilson Green Bay West and CARSTAR Wilson Niagara in Wisconsin, along with CARSTAR Wilson Norway in Michigan, are the latest additions to North America’s largest collision repair ...

Press

CARSTAR CINCINNATI MSO EXPANDS NETWORK WITH PURCHASE OF NEW AUTO BODY REPAIR SHOP

CARSTAR Cincinnati Ownership Group Acquires CARSTAR Collision Care of Fairfield

LEAWOOD, KS (January 19, 2015) – CARSTAR Auto Body Repair Experts is pleased to announce the latest addition to the Theobald Family CARSTAR Collision Repair Centers ownership group. The Theobald’s have added CARSTAR Collision Center of Fairfield in Fairfield, OH, bringing their total to 10 convenient locations in the greater Cincinnati area. ...

Press

NEW DISCOUNTS, SAVE DRIVING PRACTICES MAY SAVE YOU MONEY ON YOUR CAR INSURANCE

CARSTAR Auto Body Repair Experts Offers Tips to Ensure You Have the Best Coverage for Your Car

For many people, the start of a New Year brings resolutions, including how to save more money in the year ahead. One smart resolution is a review of your car insurance policy. New discounts, options for smart driving practices and an accurate reflection of your car’s value can save you hundreds annually. CARSTAR Auto Body Repair Experts, which...

Press

CARSTAR AUTO BODY REPAIR EXPERTS LOCATIONS THROUGHOUT CHICAGO COLLECTING FOOD, HOUSEHOLD ITEMS FOR EDWARD HINES, JR. VA FISHER HOUSE

CHICAGO, IL (January 06, 2015) – For the seventh consecutive year, the CARSTAR Auto Body Repair Experts locations in the Chicago area are collecting food and household items for the Edward Hines Jr. VA Hospital Fisher House, which provides housing for families of military members being treated at local VA medical centers. Hines Fisher House op...

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Press Contact

Deborah Robinson

312.505.4336

Drobinson@vmg1.com

CARSTAR is here for you every step of the #repair process! We offer options to work directly with your #insurance,… twitter.com/i/web/status/1…

Did you know CARSTAR is North America's Largest Network of Independently Owned and operated #autorepair facilities?… twitter.com/i/web/status/1…

Today we reflect on all of the sacrifices our soldiers and their families have made for our country. #HappyVeteransDay ????????

Rules were made to be broken. If white is your color, then wear it proudly. #HappyLaborDay

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