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CARSTAR Offers Insurance Outlook for 2019

While the landscape of the collision repair industry is expected to consistently grow this year, that growth is likely to come from shops who are able to expand their businesses and open new locations, improve their efficiency and build their insurance relationships.  That is the focus of the CARSTAR U.S. Insurance team this year.  Here are the key initiatives:

Continued Performance Improvement: The biggest challenge lies with the ability to perform as one CARSTAR, delivering the same high-quality repairs and stellar customer service in EVERY CARSTAR repair center. CARSTAR is working to come together to perform as a truly self-managed network, solving for market-based initiatives like load leveling, scheduling and work segmentation while keeping what is best for the customer top of mind. Programs like the CARSTAR Operating Procedures and the EDGE Performance Platform help drive these consistently high standards.

Increasing Performance-Based Agreements: The repeatable, high performance standards drive the ability to secure additional performance-based agreements.  These relationships, in which carriers and collision repair companies have mutual interest in strong performance, will continue to grow.

Expanded Estimatics Review Team: As online estimating becomes a critical tool in delivering accurate repair orders, CARSTAR is expanding its estimatics review team.  This improves the efficiency of the overall repair process, reduces cycle time and enhances customer satisfaction.

Self Management: As insurers continue to experience cost pressure, many are reducing field claims staff, assigning less resources to manage MSO relationships and relying on MSO’s to “self manage” their operations.  This approach works well for a high performing system like CARSTAR and in many cases can expedite the repair process.

Specific Store Level Insurance Plans: Not only will relationships with national and regional carriers continue to require a national insurance support team, one point of contact and streamlined procedures, there is also an opportunity to tailor programs to the stores’ needs and the market demands.  This will be an area for growth in 2019.

OEM Certifications: OEMs are also investing heavily in technology, lining almost every inch of their vehicles with sensors and cameras which feed mountains of data to super computers and accident avoidance systems, all paving the way for the self-driving car. All this technology in cars today is driving vehicle complexity and challenging the industry to keep up with OEM innovation.  This makes OEM certification programs a focal point for OEMs, insurers and repairers and ultimately all of the customers.

“We are continuing to build a strong national platform with our insurance partners, and that work will deliver ongoing benefits for CARSTAR store owners, the carriers and ultimately, their consumer customers,” said Arlo Johnson, VP of Insurance Relations, for CARSTAR.  “Our stores continue to improve their process and performance and that drives our national standards as the industry’s most-trusted, highest-quality repair partner.”

New Technology And Safe Driving Practices Can Save You Money On Your Car Insurance

CARSTAR Offers Tips to Ensure You Have the Best Coverage for Your Car The start of a New Year brings resolutions for many, including how to save more money in the year ahead. One smart resolution is a review of your car insurance policy.  New technology, smart driving practices and an accurate reflection of your […]

Gala Fundraising

CARSTAR Raises Historic Amount to Fight Cystic Fibrosis

CARSTAR Raises Historic Amount to Fight Cystic Fibrosis, Highest in History CARSTAR Raises Over $500,000 in 2018 to Help Fight Cystic Fibrosis   CARSTAR, North America’s leading provider of premier collision repairs, far exceeds its annual charitable goal by raising over $500,000 for cystic fibrosis research, care and advocacy. The CARSTAR network, its vendor and […]

CARSTAR Launches $20,000 Scholarship Commitment

CARSTAR Launches $20,000 Scholarship Commitment In collaboration with the Collision Repair Education Foundation, CARSTAR aims to help young and skilled technicians with their education. CARSTAR, North America’s leading provider of premier collision repairs, has announced its commitment to award twenty $1,000 scholarships to eligible technical students. The Bureau of Labor Statistics estimates that for job […]

CARSTAR American Collision Experts Opens in Michigan

  CARSTAR American Collision Experts Opens in Michigan CARSTAR, North America’s largest multi-store network of independently owned collision repair facilities, announced the opening of CARSTAR American Collision Experts, located at 6497 Highland Rd, Waterford Twp, MI 48327. Owned by Ken Lawrence, CARSTAR American Collision Experts provides a premier experience to its community through its skillful […]

CARSTAR To Exhibit At 2019 National Automobile Dealers Association Show In San Francisco

North America’s Largest Collision Repair Network to Host Franchisee, Partner and Development Events at Premier Event for Auto Dealers CARSTAR, North America’s largest multi-store operator network of independently-owned collision repair facilities, has announced it will exhibit on the show floor at the 2019 National Automobile Dealers Association (NADA) show, to be held January 24 to […]

CARSTAR Announces Aggressive Growth Plans For 2019

Strategic, Targeted Expansion Offers Best Option For Independent Collision Shops To Succeed In Today’s Competitive Collision Repair Industry CARSTAR, North America’s largest collision repair network of independently owned and operated repair facilities, was the first multi-shop operator to cross the 600-facility milestone when it opened in Sudbury, ON, in July 2018. It quickly then set […]

CARSTAR Ranked Again Among The Franchise Elite For 2018, Moves Up Five Positions To 103rd Among U.S. Franchise Systems

CARSTAR, North America’s largest network of independently owned and operated collision repair facilities, has been ranked in Franchise Times magazine’s Top 200, the most comprehensive ranking of the 500 largest U.S. franchise systems. Recognized by entrepreneurs and franchisors as a top competitive tool of measurement, the Franchise Times Top 200 placed CARSTAR 103rd on the […]

CARSTAR Metcalf Donates a Car to Local Woman In Need as Part of National Auto Body Council Recycled Rides™ Event

Coast Guard Veteran and Mother of One Receives Early Christmas Gift in Vehicle to Provide Independence, Transportation to School A veteran from Kansas City, MO, received an early Christmas gift when Santa awarded her keys to a 2015 Nissan Altima 2.5 at a ceremony on Wednesday, December 5, at the CARSTAR Metcalf facility in Stilwell, […]

Stocking Stuffer Ideas for Car Lovers

CARSTAR, North America’s leading provider of premier collision repairs, has a few car enthusiasts in our family. CARSTAR has put together a list of its favorite gifts this year that will bring loads of cheer to the car fanatics in your life. Stocking Stuffer Ideas for Car Lovers on Your List Air freshener Cell phone […]

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