6981 Industrial Rd
Springfield, VA 22151
Store Hours: Open Now
8:00 am - 6:00 pm
8:00 am - 12:00 pm
At The Body Shop
At CARSTAR Metro Collision of Springfield, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Springfield, VA provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.
Wherever you and your vehicle go, you can trust your vehicle repair to CARSTAR. We stand behind our work with a CARSTAR Limited Nationwide Warranty* on qualifying repairs. If you move to a new city or happen to be traveling, you are covered and if there is not a CARSTAR nearby, we will find a convenient location to honor the warranty.
*Please refer to the official CARSTAR Warranty Document (if provided by the CARSTAR location at the completion of the repair) for specific coverage and excluded items.
Whenever you need auto body repair, we are here to help. Call us toll-free at 1-800-CARSTAR to speak with our trained representatives. We are here 24 hours a day, seven days a week to offer help when you need it most. We can call your insurance company, get your vehicle towed for repairs and contact a friend or family member for you. You can relax, CARSTAR will take it from here.
CARSTAR handles any size fleet from pizza delivery vehicles to a power company’s service trucks. The CARSTAR Fleet customers include: Police & Fire Departments, Cable Companies, Phone Companies, Government Vehicles (all types), Insurance Companies, Gas & Electric Companies, Car Rental Companies, Sales Company Fleet, and Corporate Fleet Programs.
It was not their fault, but had to wait for a part close to 2 weeks. Once the job was completed the quality was excellent.
People very polite and professional customer service :)
The car looked great!
The work was very good.
Fantastic customer service, very timely, and professional.
Polly and Chris were great!
Friendly staff, excellent service
John and Polly were awesome to work with. They took care of everything; from getting me a rental to the excellent work the did with my car. Will definitely use them again if ever needed.
Repair was great, good communication, and the mini interior detail was a total surprise!
I've seen better paint job done in my car. You can really tell that the bumper has been replaced. Because the edges are not that smooth, between the separation of the two tone color bumper. It needs an edge sealant, so there would be a continous color flow.
Car repair was excellent and was ready when predicted.
Third visit, same great, prompt, and detailed customer service.
Carstar in Springfield was great - informative and helpful. They communicated regularly with us about progress and worked seamlessly with our insurance.
Was unsure why the lower passenger panel wasn't repaired as well. Seemed like the paint scrunched. It was possibly overlooked.
Repair was completed on time and you now can't tell that any repair was ever made. Great job.
I was quite surprised that they were able to do everything perfectly! The parts for this vehicle are difficult to find
Paint match and quality was decent (slight orange peel on the resprayed area, but I would never have noticed it were I not looking). Customer service and engagement was excellent.
Good service. Thanks
Very satisfied with the service and professional paint job. I wouldn't hesitate to use this company again
The repair was done fine. Polly was a pleasure to work with and kept us informed of the progress.
John, Polly, and the rest of the staff were terrific! Knowledgeable, professional, capable, and efficient. Our Tesla looks terrific, and we wouldn
Polly was so good about keeping me informed every step of the way !
The whole process was easy. Nice work! Very happy.
Excellent work. Looks great!
Excellent and hassle free completion of work. Jonathan was prompt, knowledgeable and communicative.
Very satisfied with the level of customer service from Polly and a few others, and the speed of the work, it was a lot quicker then we expected.
Great communication, great service! I would easily recommend them!
Everything was very proficient ,professional and personal at the same time. Repairs and paint job A plus. Very satisfied customer.
They did extra touch ups and the repairs were completed two days early.
I had an amazing experience at metro collision. Everyone who I worked with was very helpful and provided me with info I needed.
Excellent customer service from the first phone call to the repair of my car. Highly recommend!!
Great job on the fix - fast and efficient. Appreciated Polly
supervisors and technicians went the extra mile to explain everything they performed, with clear and concise details.
They were patient and kind through an insurance miscommunication and were great communicators during the whole process keeping me informed every step of the way. They were efficient and thorough with all of the repair information. Polly who seemed to mange their admin is wonderful and willing to help you navigate the complexities of the insurance. Will use again!
Great staff, prompt and helpful service. I would recommend this business to others.