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November 15, 2012

by Deborah Robinson and Melissa Stevens


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OVERLAND PARK, KS (November 15, 2012) –CARSTAR Auto Body Repair Experts, North America’s largest multi-shop operator network (MSO), has announced the opening of Hi-Tech CARSTAR Eastside by a store owner who owns three other locations in Washington and the addition of Orlando American CARSTAR Collision in Winter Park, FL.

In Washington, CARSTAR owner Tracey Copeland is expanding to a fourth location in the Tacoma area, opening Hi-Tech CARSTAR Eastside at 702 East 64th St., Tacoma, WA, 98404. Other locations include Hi-Tech CARSTAR, Fred’s Autobody CARSTAR and Parkland Collision CASRSTAR.

Copeland, a 25-year veteran of the auto repair industry, joined CARSTAR in 2005 with the first Hi-Tech CARSTAR and has continued to expand the CARSTAR presence throughout the region. The new Hi-Tech CARSTAR Eastside will offer complete repair services and deliver the same high-quality repairs provided by the Copeland’s other facilities.

Orlando American CARSTAR Collision, located at 2822 S. Forsyth Rd, Ste. 101, Winter Park, FL, 32792, is a family owned business that has been servicing the communities of Seminole and Orange counties since 1991. It was founded by Orlando Torres, who still owns and manages the repair facility. Orlando American CARSTAR Collision offers auto body, collision and mechanical repair services.

As a member of CARSTAR, Orlando American CARSTAR Collision will offer an array of services and products for collision repair, including the latest in repair technology, rental vehicles, national warranties on repairs and turnkey service for customers. As part of CARSTAR’s commitment to customer service, Orlando American CARSTAR Collision will take care of the entire process of repairing the vehicle for the vehicle owner, from getting the vehicle towed to the facility to coordinating with the insurance company to restoring it to pre-accident condition.

Both of the new CARSTAR stores will benefit from the CARSTAR Management System, which provides resources to improve key business metrics such as cycle time, participation in CARSTAR’s 19 corporately managed DRP programs, and improved purchasing power from 45 corporately managed purchasing programs.

“We are excited to welcome Orlando Torres and Orlando American CARSTAR Collision to the CARSTAR network,” said David Byers, CEO of CARSTAR Auto Body Repair Experts. “We are thrilled to expand our presence in Florida with this new top-notch collision repair center.

“We also congratulate Tracey Copeland on adding a fourth store in Washington state,” added Byers. “We find that store owners with multiple operations can enjoy even more benefits from the CARSTAR network, and we’re proud of his efforts as one of CARSTAR’s dynamic owners.”


CARSTAR Auto Body Repair Experts is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities with more than 410 locations in 31 states and 10 Canadian provinces. CARSTAR delivers national scale, consistently high-quality vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings; all repairs are backed by a national warranty and service guarantee.


Melissa Stevens Deborah Robinson

Brand Manager President

CARSTAR Auto Body Repair Experts Victory Management Group PR

913.451.1294 ext. 5041 312.505.4336