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June 21, 2014

Ten CARSTAR Stores Recognized among Industry’s Best Repair Shops at Annual CARSTAR Conference

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Ten CARSTAR Stores Recognized among Industry’s Best Repair Shops at Annual CARSTAR Conference

LEAWOOD, KS (June 21, 2014)— At the annual CARSTAR Auto Body Repair Experts conference, 10 CARSTAR Auto Body Repair Experts stores were recognized by Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, as recipients of the 2013 AutocheX™ Solution Premier Achiever Award.

"Repair shops are making a commitment to their customers on a daily basis," said Matt Ratermann, Senior Client Program Manager for AutocheX. "It’s important for Mitchell to recognize these efforts and honor those teams that have gone above and beyond to deliver some of the industry’s best service."

The 10 CARSTAR shops recognized consistently achieve the highest customer satisfaction scores as measured by the AutocheX solution. The CARSTAR shops honored this year are:

• City CARSTAR, Janesville, WI
• Pike’s CARSTAR Collision, Madison, OH
• ABC CARSTAR Body & Frame, Prescott, AZ
• Champion CARSTAR Collision, Hightstown, NJ
• Hawken CARSTAR Collision Repair, Osage Beach, MO
• John’s CARSTAR Collision Center, Schererville, IN
• Steve’s CARSTAR Auto Body, Arnold, MO
• Lou’s Auto Body CARSTAR, Milwaukee, WI
• Sidney Body CARSTAR, Sidney, OH
• Utzig CARSTAR Collision Service, Janesville, WI

"By utilizing Mitchell’s AutocheX solution, we are substantiating what we have always believed to be true – that no company in this industry works harder to deliver superior customer satisfaction than our owner operators," said David James, Vice President of Marketing at CARSTAR. "Congratulations to these shops on their achievement and for being recognized as one of the best in the business."

The AutocheX solution is the leading provider of customer satisfaction measurement services to the collision repair industry. Mitchell’s RepairCenter™ Customer Engagement Tools (CET) powered by the AutocheX solution provides a dynamic and robust solution for customer satisfaction reporting, analysis and research. Since the award program was launched in 2002, Mitchell has presented nearly 4,000 Premier Achiever Awards to industry-leading collision repair facilities.