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Customer Service Representative - CARSTAR Fort Collins N

The CSR is responsible for providing excellent customer service to CARSTAR’s customers both in-person and on the phone, gathering prospect information to obtain the sale, and providing general administrative front office support.

The CSR will:

Greet all walk-in customers, answer and direct all phone traffic
Ask for sale and/or attempt to schedule customers for an estimate to achieve a closing ratio of 75% (minimum)
Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
Explain CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs, and expected delivery date of repair
Schedule and record appraisal and delivery appointments. Ensure that all appraisal tracking forms are completed
Collect and record payment for completed jobs and perform some accounts receivable functions
File all repair paperwork accurately
Maintain the front office and customer reception areas.

Required hours – Monday – Friday 8:00 a.m. – 5:00 p.m

Required Experience:

2+ years of customer service experience required, preferably in a retail setting
High school diploma or GED equivalent required, college degree preferred
Prior use and proficiency with Microsoft Office (Outlook, Word, Excel) as well as point-of-sale management systems
Call center experience (or equivalent) preferred

Skills & Abilities Requirements:

Reliable work history, attendance and punctuality
Professional appearance and demeanor
Strong attention to detail
Ability to receive direction and work well with others
Highly organized, able to handle multiple concurrent assignments
Must have valid driver’s license

CARSTAR Fort Collins N

(970) 498-9201

1301 E Mulberry St

Ft Collins, CO 80524

CENTER HOURS:  CLOSED NOW

M-F: 8:00AM - 5:00PM

Sat-Sun: Closed