Michael Macaluso has worked with CARSTAR Canada for close to a decade, performing a variety of roles including Insurance Relations Manager, Director of Operations, Chief Operating Officer and President of CARSTAR Canada. Following the acquisition of CARSTAR Canada by Charlotte, NC based Driven Brands, Michael was named President of CARSTAR North America in February 2016. Michael attended Western University and sits on a variety of boards in Hamilton and is involved in numerous collision industry councils and initiatives. Michael was born and raised in Hamilton, Ontario where he lives with his wife Daniela and their three sons.
Dean Fisher leads CARSTAR’s operations and field service team, helping store owners maximize growth and profitability, managing store operations, overseeing store integration, leading the financial focus groups in the store markets and guiding the store owners’ business groups around the country. He also oversees CARSTAR’s corporate-owned CARSTAR Metcalf location in Stilwell, KS, which serves as the company’s R&D facility. A longtime entrepreneur, Fisher has owned multiple automotive-related companies for 36 years. He joined the CARSTAR family in 1990, and owned CARSTAR Yorkville in Yorkville, IL. He was named the top CARSTAR franchisee of the year in 2012 and is widely recognized as a top operator in the CARSTAR network.
Miller oversees the field service team and implementation of key initiatives in CARSTAR stores. She joined CARSTAR in 2004 as a Project Manager in Franchise Integration, after working as the Office Manager and Marketing Director in her family’s collision body shop, Randy & Bob’s CARSTAR in Chicora, PA, from 1999 to 2004. Melissa served as Regional Service Manager for Pennsylvania in 2006 and was appointed Senior Regional Service Manager in 2009. She is active in the Women’s Industry Network and serves on the communications committee.
Arlo Johnson joined CARSTAR as the Vice President of Insurance, leading the collision repair industry’s most seasoned insurance team. Arlo is experienced in all phases of franchise development and growth and joined Driven Brands to lead the development team in 2014. For more than 12 years, he has worked in various areas of franchising: financing, sales, operations and market development. His specialties include: strategic planning, business development, net unit growth and relationship management. As Vice President of Insurance, Arlo's focus is on identifying and expanding growth strategies as well as developing plans to assist with operational improvement.
Sam Freeman joined the CARSTAR family in June 2016 when appointed to the role of Vice President of Development. Previously, Sam served as a Franchise Director for sister brands under the Driven Brands umbrella, leading his team to high levels of growth and success. He has a proven track record in strategic planning, relationship building, and generating profitable leads to drive brand growth. With over 10 years’ experience in marketing and business development, Sam brings extensive knowledge and proven expertise to the CARSTAR system. He and his team are dedicated to growing CARSTAR with top performing franchisees, continuing our legacy as the largest MSO in North America.
Grace Makoid joins CARSTAR as the Senior Director of Franchising after more than two decades in the automotive paint and collision industry at Maaco. Grace has vast experience leading the charge to build franchisee relationships and drive company profitability throughout her career including roles in credit, strategic growth, business development, contract renewal and resale, to name a few. In her new role, she looks forward to welcoming new CARSTAR franchisees to the family and working with the current CARSTAR franchisees on their growth plans, resale opportunities and contract renewals.
Adele League joins CARSTAR as the Sr. Director of Inventory Sales, developing and managing relationships with our top vendor partners in order to provide quality products and services to our franchisees. Growing up, Adele’s family owned and operated a Volvo heavy truck dealership in Upstate New York where she gained valuable business experience and knowledge of the automotive industry. She joined Driven Brands in 2013 where she led the Customer Service and Warranty Team. There, she applied the skills she gained from her 12-year background in Customer Service to restructure processes and procedures that continue to enhance the customer and franchisee experience. Her ability to drive results led to her promotion as the Director of Inventory Sales for Maaco. With a commitment to drive franchisee profitability, Adele and her team are dedicated to driving down the cost of goods throughout the CARSTAR chain.
Hannah Ross was appointed Director of Marketing to guide national and franchise level marketing initiatives. She is an experienced marketing professional with a strong track record in campaign development, strategic planning, improving the digital landscape, public speaking, community outreach, promotions and sponsorship marketing. As Director of Marketing for CARSTAR, Hannah and her team are committed to working with franchisees to execute and monitor national promotions performance, develop local marketing initiatives, partner on creative support and provide the tools and training stores need to grow their businesses.