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Executive Profiles

Michael Macaluso

President - CARSTAR North America

Michael Macaluso has worked with CARSTAR Canada for close to a decade, performing a variety of roles including Insurance Relations Manager, Director of Operations, Chief Operating Officer and President of CARSTAR Canada. Following the acquisition of CARSTAR Canada by Charlotte, NC based Driven Brands, Michael was named President of CARSTAR North America in February 2016. Michael attended Western University and sits on a variety of boards in Hamilton and is involved in numerous collision industry councils and initiatives. Michael was born and raised in Hamilton, Ontario where he lives with his wife Daniela and their three sons.

Michael Macaluso President
Michael Macaluso

Dean Fisher

Chief Operations Officer

Dean Fisher leads CARSTAR’s Operations and Field service team, as they help franchise stores maximize growth and profitability, manage store operations, oversee store integration, lead financial focus groups and guide the storeowners’ business groups around the country. A longtime entrepreneur, Fisher owned multiple automotive-related companies for 38 years. He joined the CARSTAR family in 1991 as a franchise storeowner and moved over to corporate franchise operations in 2013. Named CARSTAR franchisee of the year in 2012, Fisher is widely recognized as a top operator in the CARSTAR network.

Dean Fisher Chief Operations Officer
Dean Fisher

Melissa Miller

Vice President, Operations

Miller oversees the field service team and implementation of key initiatives in CARSTAR stores. She joined CARSTAR in 2004 as a Project Manager in Franchise Integration, after working as the Office Manager and Marketing Director in her family’s collision body shop, Randy & Bob’s CARSTAR in Chicora, PA, from 1999 to 2004. Melissa served as Regional Service Manager for Pennsylvania in 2006 and was appointed Senior Regional Service Manager in 2009. She is active in the Women’s Industry Network and serves on the communications committee.

Arlo Johnson

Vice President, Insurance

Arlo Johnson joined CARSTAR as the Vice President of Insurance, leading the collision repair industry’s most seasoned insurance team. Arlo is experienced in all phases of franchise development and growth and joined Driven Brands to lead the development team in 2014. For more than 12 years, he has worked in various areas of franchising: financing, sales, operations and market development. His specialties include: strategic planning, business development, net unit growth and relationship management. As Vice President of Insurance, Arlo's focus is on identifying and expanding growth strategies as well as developing plans to assist with operational improvement.

Hannah Ross

Director - Marketing

Hannah Ross was appointed Director of Marketing to guide national and franchise level marketing initiatives. She is an experienced marketing professional with a strong track record in campaign development, strategic planning, improving the digital landscape, public speaking, community outreach, promotions and sponsorship marketing. As Director of Marketing for CARSTAR, Hannah and her team are committed to working with franchisees to execute and monitor national promotions performance, develop local marketing initiatives, partner on creative support and provide the tools and training stores need to grow their businesses.