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CARSTAR ADVANTAGE
If you've been in an accident, the last thing you need is more stress. Especially when it comes to car repair. That's why CARSTAR was founded. We're committed to making the repair process as quick and as painless as possible. In addition to being the country's largest group of collision repair stores, we also offer the industry's most comprehensive warranty. So if you do have an accident, take your vehicle to CARSTAR. We guarantee it will be repaired quickly, reliably and at a reasonable price. That's what we mean when we say "Relax, we'll take it from here."
Nationwide Warranty
Looking for peace of mind down the road? We offer the industry's most comprehensive warranty. With stores in over 350 locations across United States and Canada, chances are there will be one near you. If not, CARSTAR will find a convenient, quality, independent store to honor your warranty.
- Nationwide Coverage
If you've moved or are traveling, you're covered at any nationwide CARSTAR store for up to five years. Try finding another warranty that travels with you throughout the United States and Canada.
- Lifetime Guarantee
If you experience a problem with your repair work due to normal vehicle use, your warranty also covers you at the repairing store for as long as you own the car.
- FAQ's
Q. Am I required to return to the original CARSTAR store that repaired my car to have the warranty work done?
A. If you live within a 50 mile radius of the issuing store, you must have any warranty claim serviced at that location. Outside of that radius, you should call 1-800-CARSTAR for the store nearest to you.
Q. How do I file a warranty claim?
A. Simply bring your warranty and repair receipt to any CARSTAR store and they will handle the rest.
Q. What is NOT covered by the warranty?
A. The warranty covers the specific itemized repair provided by your CARSTAR store, including labor and materials. The warranty does not include:
- Parts
- Defects resulting from misuse or lack of proper maintenance
- Normal wear, element exposure and extreme environmental damages
- Repair/replacement of tires, batteries, electrical parts, wiper blades, oils, lubricants or mechanical parts
- Alignment after 90 days
- Rust repairs
Q. Will I incur any additional costs if I file a warranty claim?
A. No. All you need to do is bring your warranty and repair receipt to any CARSTAR store for service. The work will be performed free of charge.
(Click here to download a sample warranty.)
1-800-CARSTAR
Think of us as your 24/7 accident assistance company. If you need help, relax and just call
1-800-CARSTAR. We'll help you with everything.
- We'll Call a tow truck
- Arrange a rental
- Deal with the insurance company
- We'll call a friend or family member
Customer Financing
No one ever plans on having an accident. Not only does the loss of your car disrupt your life, but the unexpected expenses can be significant. That's why CARSTAR offers the CarCareONE credit card. It's the card that allows you to get your car fixed now and pay for it later down the road.
Here is what you get when you carry a CarCareONE credit card
- 90 days same as cash*
- No annual fee
- Free roadside assistance for one year**
- Download an application
*Applies to purchases of $150 or more made on a CarStar/CarCareONESM consumer credit card account.
Under the promotion, no finance charges will be assessed on the promotional purchase as long as:
(1) you pay the promo purchase amount in full within 90 Days (the "promo period") and
(2) you pay, when due, the minimum monthly payment on your account, which includes a required
minimum monthly payment on the promo purchase. If you fail to satisfy either of the above
conditions, all special promo terms will be terminated and finance charges will be assessed
on the promo purchase amount from the date of the purchase. On promotions requiring a minimum
payment, payments over the minimum will usually be applied to those promo balances before
non-promo and other balances. If you have a non-promo balance, this may reduce the benefit
from the promo. If you want to change this allocation, please call Customer Service. Optional
credit insurance/debt cancellation charges on your promo purchase are not deferred and are not
subject to the promotional terms. Standard account terms apply to non-promotional purchases.
Variable APR is 22.99% as of 2/7/06. Fixed APR of 26.99% applies if the minimum payment is
not made by the payment due date two times in any six consecutive billing periods. Minimum
finance charge is $1.00. Existing cardholders should see their credit card agreement for
standard terms. Offer is subject to credit approval by GE Money Bank.
**Service provided at no charge for a period of one year from the date your account is opened.
Quality Repairs
Our company has repaired over 2,000,000 automobiles across North America. Every CARSTAR store is equipped with the latest systems and technology to get the job done right, right on time. We also pledge to keep you informed throughout the entire repair process.
Highest Customer Satisfaction
A repair store's work is only as good as their word. Which is why CARSTAR is so proud of our reputation for high ethical standards. We also consistently lead the industry in customer satisfaction ratings.
Locally Owned and Operated
CARSTAR believes in having local owners run the day-to-day operations of their store. So when you visit your local CARSTAR, you'll deal with someone who is invested in the community and strives to protect their own reputation. It's the best formula to ensure you get exceptional service every step of the way.
Insurance Companies and Partners
CARSTAR will work directly with your insurance company to make the process as painless as possible. We already have corporate relationships with more than 80 insurance providers. So chances are we already have a Direct Repair Program with your insurance provider. This usually saves you valuable time during the estimate process.
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