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1. What does CARSTAR look for in collision repair centers?
2. What makes CARSTAR different from other collision repair consolidators?
3. What are CARSTAR's plans for company-owned stores?
4. How do I determine my territory?
5. Can I reserve a territory for future growth?
6. What can CARSTAR offer that I can't get anywhere else?
7. How long is the standard contract?
8. What marketing assistance does CARSTAR offer?
9. What about advertising assistance?
10. Does CARSTAR offer a program to help me better understand my financials?
11. Does CARSTAR offer education and training programs?
12. What is CARSTAR-U?
13. Is there an annual convention where I can meet with other franchisees and corporate staff?
14. What about a purchasing program?
15. What is a CARSTAR Business Group?
16. What insurance relations program does CARSTAR offer?
17. Does CARSTAR offer help for multiple-shop owners?
18. I'm interested, what's the next step?

Making the decision to become a CARSTAR Collision Repair Center franchisee needs to begin with the basics. To help you begin the decision-making process, we've put together some of the most frequently asked questions.

For other questions, simply contact:

CARSTAR Development
Phone: 800-999-1949
E-mail:

What does CARSTAR look for in collision repair centers?

CARSTAR targets profitable shops that are well-managed, with a good reputation for quality repair work and customer service in their markets.

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What makes CARSTAR different from other collision repair consolidators? CARSTAR is one of the only consolidators that will continue to offer franchising as an option. While CARSTAR is acquiring company-owned stores, it is also excited about the development of franchises in specific markets across the country.

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What are CARSTAR's plans for company-owned stores?

CARSTAR maintains a strong presence in collision repair operations by utilizing company owned stores to determine best practices and proven systems for franchisees.

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How do I determine my territory?

Territories are based on population and demographics. We can outline that information for you on an individual basis.

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Can I reserve a territory for future growth?

CARSTAR has a territory reservation system that, for a deposit, you can reserve a territory.

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What can CARSTAR offer that I can't get anywhere else?

The return on investment and the value CARSTAR gives you will far exceed the price you pay. CARSTAR is your one-stop shop for everything from education and training to management and financial consultation, to marketing and public relations assistance.

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How long is the standard contract?

Five years.

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What marketing assistance does CARSTAR offer? See Marketing page.

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What about advertising assistance?

CARSTAR retains the services of a national advertising agency, to help you with your advertising decisions. The agency's extensive experience working with franchise companies is at your service whenever you have an advertising need. CARSTAR also has a national Yellow Pages agency to help you maximize your directory advertising impact.

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Does CARSTAR offer a program to help me better understand my financials?

CARSTAR has created a simple financial analysis system to help you get a firm grasp on your financial statements. CARSTAR also provides its franchisees with Financial Focus Groups made up of similar-sized stores. These groups meet regularly to: compare key numbers, ratios, operations, marketing and proven management methods, to exchange ideas and offers support and suggestions on issues group members face.

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Does CARSTAR offer education and training programs? See Systems and Training page.

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What is CARSTAR-U?

CARSTAR-U is CARSTAR's on-line web based training system that allows our franchise locations to train 24hours a day, 365 days a year. This system provides anytime, anywhere training and reduces the costs associated with traditional classroom training by not requiring any travel or hotel stays to effectively train your staff. CARSTAR-U is a quick and easy way to earn your CARSTAR CEU's. For more information on CARSTAR-U please contact jo_pierce@carstar.com

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Is there an annual convention where I can meet with other franchisees and corporate staff?

Every summer, CARSTAR holds a conference at different visitor-friendly locations across the country. During the conference, franchisees participate in CARSTAR-exclusive educational seminars to learn ways to stay ahead of the competition and industry changes.

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What about a purchasing program?

CARSTAR has established programs with dozens of nationally recognized companies. These programs offer the best rebates based on CARSTAR's vast purchasing volume. CARSTAR has a purchasing department whose only job is to get you better deals on the parts and equipment you need to run a successful business. CARSTAR works with vendors who sell everything from company uniforms to paint and has turned these associations into better prices and rebate dollars for our franchises.

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What is a CARSTAR Business Group?

A business group is a collection of CARSTAR franchises who combine resources to help each store achieve more and become more successful in all areas of business--to dominate a specific market. Examples of these areas include marketing, purchasing and consulting.

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What insurance relations program does CARSTAR offer?

CARSTAR has a full-time insurance staff working to help maximize relationships with insurance companies. CARSTAR works with insurance contacts on a national, regional and local level to assist in building referral programs.

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Does CARSTAR offer help for multiple-shop owners?

CARSTAR recognizes that multiple-shop ownership is one of the smartest moves a collision repair center can make. Not only does CARSTAR offer consulting to assist you with operating multiple locations, we also provide franchisees assistance in acquiring new locations.

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I'm interested, what's the next step?

To get moving, contact a member of our Development department at 800-999-1949.

"This does not constitute a franchise offering for a CARSTAR Collision Repair Center. Franchise offerings can only be made by a Uniform Franchise Offering Circular.

"The CARSTAR Collision Repair Center franchise is not being offered to residents of California, Hawaii, Minnesota, North Dakota, or South Dakota. This information is not directed to any person in these states by or on behalf of the franchisor or by anyone acting with the franchisor's knowledge. No franchise will be sold in California, Hawaii, Minnesota, North Dakota, or South Dakota, by or on behalf of the franchisor until the offering has been registered and declared effective and the offering circular for that specific state has been delivered to the purchaser prior to the sale and in compliance with California Franchise Investment Law, Hawaii Franchise Investment Law, Minnesota Franchise Act, North Dakota Franchise Investment Law, or the South Dakota Franchise Act."