Executive Profiles

Richard Hunter Cross III, Chairman and Chief Executive Officer
Dan Bailey, President and Chief Operating Officer
Ernie Laky, Assistant Vice President, Purchasing
Dan Young, Senior Vice President - Insurance
John Shannon, Assistant Vice President, Controller
Margaret Ray, Assistant Vice President, Integration and Financial Services
Jo Pierce, Assistant Vice President – Director of Administration
Stacy Bartnik, Assistant Vice President – Director of Field Services

For media inquiries, please contact:
Melissa Stevens, Assistant Brand Manager
mstevens@carstar.com
913.451.1294

For Franchise Opportunities, please contact:
Franchise Operations
800.999.1949
devdept@carstar.com

CARSTAR Corporate Offices
8400 W. 110th Street, Suite 200
Overland Park, KS 66210

Richard Hunter Cross III, Chairman and Chief Executive Officer

Mr. Cross joined CARSTAR as a consultant in the early Fall of 2004. Before the end of the year he was appointed Chairman of the CARSTAR Board of Directors. Through 2005 he took "hands-on" posture as Chairman, effecting an organizational restructuring, outlining a Corporate Strategic Plan, initiating a business group-level Strategic Planning process, and directing the overall affairs of the Company. In January 2006 he assumed the position of Chairman and Chief Executive Officer.

Mr. Cross is the founder and Managing Principal of the Cross Partnership III, a twelve-year old, Boston-based, "hands-on" consulting and turn-around firm focused on improving the operating and financial performance of businesses held in the portfolios of financial sponsors. Over the past decade, his firm has intervened effectively as consultants, advisors and interim presidents in over 100 such businesses ranging from start-ups to mature industrials. Personally, he has served as an interim President/CEO leading successful business transitions in nine companies over the past twelve years. From 1996-2000 he also served as an operating affiliate of Fenway Partners, a New York-based, $1.4 billion private equity fund, and then as President of Fenway Holdings, the operating entity for a collection of Fenway acquisitions, where he was credited significantly for a valuation gain of $80 million realized through the operational turn-around and sale of one of its larger manufacturing assets. Most recently, he served as President of Spaulding & Slye Colliers, Inc. from 2000-2002 and as Chief Executive Officer of ITN/Grate Pallet, Inc. from 2003-2004.

Prior to starting his own firm, Mr. Cross served for ten years as a Principal at the Berwick Group, a Boston-based strategy and operations consulting firm. Prior to the Berwick Group, he served as a Senior Associate at the Cambridge Research Institute, the strategy consulting arm for group of senior Harvard Business School Professors.

Prior to graduate degrees at Columbia University and Harvard University, where he was awarded the Charles Eliot Traveling Fellowship, he served for four years as an officer in the United States Navy during the Vietnam War. His military service culminated in a post as a top secret, special intelligence officer on the staff of Admiral Elmo Zumwalt, then the Chief of Naval Operations.

His undergraduate degree is from the School of Architecture of the University of Virginia.

For a decade he also created and taught the Mid-Tier President's Course in a summer executive program at Harvard. He is a frequent speaker and recently completed authoring a book entitled "The Good President" which is scheduled for release soon. He is active on corporate and not-for-profit boards, serving currently as Chairman of the Boston Harbor Island Alliance and as Massachusetts Governor Romney's seven-year appointment as Chairman of the Massachusetts Environmental Stewardship Council.

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Dan Bailey, President and Chief Operating Officer

Dan Bailey is President and Chief Operating Officer for CARSTAR. In his role, Dan is responsible for the operational improvement of all CARSTAR facilities, including all company-owned and franchisee locations. CARSTAR currently owns and operates 4 stores in Kansas and Missouri, while maintaining a franchise base of over 300 collision repair facilities in the United States and Canada.

Under Dan's direction, the departments of Franchise Integration, Consulting and Franchise Services are all dedicated to assisting our newest members in the conversion process, from existing systems and brand to results-driven execution, as well as providing ongoing consultative support and field operation service. In addition, the areas of Insurance, Operational Best Practices and Company Store Operations report to Dan, allowing a more defined focus on developing and implementing new insurance relationships and programs, as well as beta testing innovative production systems and processes to the field.

Dan joined CARSTAR in 1998 and has been a General Manager at one of the company-owned stores, a District Manager over three company-owned stores and the Vice President of Company Store Operations. During Dan's tenure as Vice President of Company Store Operations, CARSTAR acquired 11 collision repair facilities and established one satellite location. Prior to joining CARSTAR, Dan operated three body shops in Kansas City with his brother, Bill Bailey, for over 20 years.

Active in collision repair industry organizations, Dan currently serves as a Board Member for the Mitchell Advisory Board, as well as on the SCRS National and MO-KAN boards, the ASA Collision Division Committee, as a national judge for Skills USA - VICA, and as a member of CIC. As past chairman of the Kansas City / Topeka Chapter of SCRS, Dan directed fund-raising activities for Camp Mak-A-Dream and the sponsorship of a collision repair industry trade fair in Kansas City.

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Ernie Laky, Assistant Vice President, Purchasing

Ernie Laky started with CARSTAR in 1998 and he has nearly 20 years of experience negotiating, materials planning/procurement and product management experience. His responsibilities include negotiating agreements and managing vendor relationships with all of CARSTAR's national programs. Prior to joining CARSTAR, Laky was with the Service Line Division of Standard Motor Products, Inc., an automotive aftermarket parts manufacturer.


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Dan Young, Senior Vice President - Insurance

Dan Young, CPCU is Senior Vice President in the Corporate Insurance Department and is a property and casualty insurance professional with experience in claims management for auto and property lines, sales, and regional risk management.

Young is responsible for the management of the Corporate Insurance Department, overseeing the efforts of our national and regional insurance program initiatives, claims management, and data analysis. He comes to CARSTAR after nineteen years at Allstate Insurance Company, where he worked in a number of capacities throughout a broad regional area.

Young has a Bachelor of Administration from the University of Nebraska.

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John Shannon, Assistant Vice President, Controller

John Shannon is Assistant Vice President - Controller for CARSTAR. In his role, John is responsible for leading and managing the overall corporate finance and accounting processes, franchise administration and the information technology functions for CARSTAR, reviewing our existing procedures and implementing process improvements where needed.

John came to CARSTAR with over twenty years of senior level accounting and finance experience. His most recent position was as Controller for Sony Electronics, Inc. in Kansas City. Prior to Sony, John also served in the following capacities throughout his career: President and Chief Financial Officer for Calido Chile Traders Systems, Inc., a local food products company; Chief Financial Officer for Central Detroit Diesel Allison, a distributor of engines and transmissions; and Corporate Accounting Manager for Gilbert / Robinson, Inc., a national restaurant franchising company.

John is a Certified Public Accountant and was certified as a Six Sigma Greenbelt in 2000.

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Margaret Ray, Assistant Vice President, Integration and Financial Services

Margaret Ray's entire professional career has been devoted to the collision repair industry. In the years since Ms. Ray first entered the collision industry as a paint jobber in 1962, she has been an outstanding example of women becoming a strong presence in the automotive collision field. As computerization and financial awareness became key business components for successful shops, Ms. Ray found her forte.

From 1989 to 1994, Ms. Ray served as Director of Field Operations for CCC. Since 1994, she has been the Director of Operations Accounting for CARSTAR Franchise Systems, Inc. In October of 2003, Ms. Ray was promoted to Assistant Vice President, Operations Accounting.

Ms. Ray is recognized throughout the industry for her development and effective use of systems, her expertise in office efficiencies, and her focus on customer care. One key accomplishment has been the development of an office matrix for the industry, showing appropriate staffing levels according to store volume.

Throughout her career, Ms. Ray has consulted with hundreds of collision repair facility owners. In addition, she has written articles for industry publications and presented programs for groups including Ford Motor Company corporate employees and the CARSTAR annual Conference. Ms. Ray received a Lifetime Achievement Award for Devotion to the Customer from CCC, and was the first recipient of the Spirit of CARSTAR Award for outstanding employee of the year.

Margaret resides in Overland Park, Kansas.

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Jo Pierce, Assistant Vice President - Director of Administration

Jo Pierce is the Assistant Vice-President and Director of Administration for CARSTAR. In this position, Jo has the responsibility for providing Administrative coordination across departmental lines within the company. Reporting to the Chief Executive Officer - the focus in this position is on improving the relevance, effectiveness and support for CARSTAR core business functions.

Prior to joining CARSTAR in 2004, Jo worked with a variety of companies, utilizing her background in sales and relationship management, blended with over 20 years of experience in business development, operations, strategic planning, and training. Her diverse experience includes time spent in the petroleum, newspaper and healthcare industries with the most significant experience focused in working with Conoco, Inc., for twelve years in franchise sales and service. Jo received both her undergraduate and MBA degrees in Marketing and Logistics from Michigan State University.

Stacy Bartnik, Assistant Vice President, and Director of Field Services

Stacy Bartnik is the Assistant Vice President of Franchise Services for CARSTAR. In this position, Stacy has the responsibility of providing leadership to the Regional Service Managers and their respective franchisee regions. Specifically, the Franchise Service organization is focused on a three tiered approach to providing value to our stores; CARSTAR Systems, Business Refinement, and Optimizing Operations. Reporting to the President and Chief Operating Officer, Stacy is tasked with developing and maintaining the RSM staff, tracking and reporting service results, and promoting the value proposition of the CARSTAR system, products and services, as well as assisting in identifying further franchisee development opportunities.

Stacy Bartnik has worked in many segments of the Collision Industry; including Shop Estimator, General Manager, Insurance Adjuster, Trainer and Consultant. As CARSTAR’s Assistant Vice President, and Director of Franchise Services, CARSTAR’s Regional Service Mangers report to Stacy and provide support to the CARSTAR locations throughout the United States.

Stacy is the current Chair of the Collision Industry Conference, CIC, a forum for discussion of issues affecting the various segments involved in the collision repair industry. She is also involved in several industry associations; she serves on the executive board of the Society of Collision Repairs Specialist, SCRS, and is the past Vice President of the National Auto Body Council.

Bartnik is a recognized industry figure, often appearing at NACE as a speaker and presenter, she has been a contributing editor to ABRN, and was honored in 2004 by Akzo Nobel as one of the Most Influential Woman in the Collision Industry.

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