Wherever you go, your warranty goes.
Some places say they guarantee their work – but at each independently owned and operated CARSTAR location we put it in writing.
How long does the warranty last? A full lifetime with the store that works on your vehicle if you receive a lifetime warranty. Should you experience any problem whatsoever with our repairs during normal vehicle use, just bring it back and your warranty covers everything.
Of course, life has a way of taking you places, and if you receive a limited 5 year nationwide warranty then we'll be right there with you when it does. If you move to a new city or happen to be traveling, you're still covered at any nationwide CARSTAR store for five years. Best of all, if by chance there is no CARSTAR nearby, we'll find a convenient and quality store to honor your warranty. Try finding another collision repair company that goes that extra mile.
FAQ
Q. Am I required to return to the original CARSTAR store that repaired my car to have the warranty work done?
A. If you live within a 50-mile radius of the issuing store, you must have any warranty claim serviced at that location. Outside of that radius, you should call 1-800-CARSTAR for the store nearest to you.
Q. How do I file a warranty claim?
A. Simply take your warranty and repair receipt to the CARSTAR store that repaired your vehicle and they will handle the rest. If you have moved or are traveling, call 1-800-CARSTAR for the store nearest you.
Q. What is NOT covered by the warranty?
A. The warranty covers the specific itemized repair provided by your CARSTAR store, including labor and materials. The warranty does not include:
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Parts
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Defects resulting from misuse or lack of proper maintenance
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Normal wear and tear, element exposure and extreme environmental damages
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Repair/replacement of tires, batteries, electrical parts, wiper blades, oils, lubricants or mechanical parts
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Alignment after 90 days
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Rust repairs
Q. Will I incur any additional costs if I file a warranty claim?
A. No. All you need to do is take your warranty and repair receipt to the CARSTAR location the repaired your vehicle. If you have moved or are traveling, call 1-800-CARSTAR for the store nearest you. The work will be performed free of charge.