Wherever you go, your warranty goes.
Some places say they guarantee their work – we put it in writing. Only CARSTAR
covers you across both the U.S. and Canada. And with stores in more than 350 locations,
chances are you'll always be near one.
How long does the warranty last? A full lifetime with the store that works on your
vehicle. Should you experience any problem whatsoever with our repairs during normal
vehicle use, just bring it back and your warranty covers everything.
Of course, life has a way of taking you places, and we'll be right there with you
when it does. If you move to a new city or happen to be traveling, you're still
covered at any nationwide CARSTAR store for five years. Best of all, if by chance
there is no CARSTAR nearby, we'll find a convenient and quality store to honor your
warranty. Try finding another collision repair company that goes that extra mile.
FAQ
Q. Am I required to return to the original CARSTAR store that repaired my car to
have the warranty work done?
A. If you live within a 50-mile radius of the issuing store, you must have any warranty
claim serviced at that location. Outside of that radius, you should call 1-800-CARSTAR
for the store nearest to you.
Q. How do I file a warranty claim?
A. Simply bring your warranty and repair receipt to any CARSTAR store and they will
handle the rest.
Q. What is NOT covered by the warranty?
A. The warranty covers the specific itemized repair provided by your CARSTAR store,
including labor and materials. The warranty does not include:
- Parts
- Defects resulting from misuse or lack of proper maintenance
- Normal wear and tear, element exposure and extreme environmental damages
- Repair/replacement of tires, batteries, electrical parts, wiper blades, oils, lubricants
or mechanical parts
- Alignment after 90 days
- Rust repairs
Q. Will I incur any additional costs if I file a warranty claim?
A. No. All you need to do is bring your warranty and repair receipt to any CARSTAR
store for service. The work will be performed free of charge.
(Click here
to download a sample warranty.)